Terms & Conditions

VAT IS PAYABLE

Please note all prices are PLUS VAT.

SERVER SPACE ALLOWED

All monthly packages allow 5Gb of space on my managed cloud server, it is usually plenty but in some cases, you need more.  Grow freely, easily and without interruption, at £5 per month, per 5Gb increase.

PRIORITY FOR MONTHLY CLIENTS 

My monthly paying package clients get priority.  They also get cheaper rates or £30-35 per hour; package and contract dependant.  I very rarely invoice for the little bits that don’t take long. A business relationship is worth much more to me than a few extra pounds.  If anything takes over 15 minutes I invoice for the extra time.

Monthly package clients can expect a faster timeframe and turnaround on any small edits, at my standard rate and during normal working hours; unless I notify them of any holidays or absences.  Additional work is booked and you will be notified of the expected date of completion.

INVOICING

All my website setups are priced based on the assumption that they are hosted and managed by me on an annual or monthly basis, therefore it is necessary to look at my management packages. 

A monthly invoice will be sent once a site is live with me. *payment by standing order is preferred in advance on the 1st of each month for the following month.  ie, 1st Feb payment is for February*

Your monthly management fee is due every month, as long as you wish me to host, manage, update or amend your website. 

TRANSFER YOUR SITE AWAY FROM LUMINITE

Please note if you wish to host or manage your site yourself - you will have to continue to pay for the annual or monthly theme/plugin memberships or your design may break. My charges include all memberships.  [Package dependent]

UPGRADE OR DOWNGRADE YOUR PACKAGE

You can upgrade or downgrade your package at any time or take your website business elsewhere.  There is no minimum contract term.  The minimum E-Commerce Package is the Basic Shop Package of £75 pm.

WORK TURNAROUND

All amendments are completed swiftly unless I notify you of any holidays or absences. [Package dependent]

HOW MUCH IS THE DEPOSIT?

A 30% deposit/booking fee (non-refundable) applies. 

Upon the first draft of your website, 50% payment of the agreed quote is due. 

The final payment of the remaining 50% is due on the day your site goes live or 7 days after the site is completed; whichever comes first. 

If payment isn’t received within 14 days your site will be removed from the internet until payment is made. Therefore if there are any payment issues, you must speak to us as soon as possible.  Alternative payment terms, in some circumstances, can be arranged.

SPREAD THE COSTS, INTEREST-FREE

We do offer payment to be spread over 3 months so please get in touch if you require this.

HOW ARE MY CHARGES TRACKED & INVOICED?

The software on my computer tracks the actual time my mouse moves and what website or file I am using. My charges are 0.66 pence per working minute or £40 per hour, on any type of work, during standard hours, and booked at least 1 week in advance. [Package dependant]

OUT-OF-HOURS SERVICE

My out-of-hours service and/or last-minute turnaround and/or close deadline service is charged at £1.33 per working minute or £80 per hour and is available on a first-come-first-served basis.